Imagine you are an interviewee who is using a website:https://ugr.ue.ucsc.edu/

Questions:

Semi-Structured Questions

· What major are you?

· What kinds of opportunities are you hoping to get when you look through the website?

· When you use the website, what do you expect to see when you click through? What would be most helpful for helping you achieve the best experience from this site?

· Have you used this website before?

· What were your previous experiences like?

· Were you successful in getting research during any past visits to the site?

· Based on your past experiences, in the future, what do you hope to see on the website?

· What tasks do you hope to achieve the next time that you are on the website? How long do you expect that it will take you to achieve these tasks?

· Why would you use this site over another site or a personal connection? What is it that attracts you to the website?

· Are there any other issues that you think are present with the website that we could investigate during our research process?

Observation

· “How do you normally go to X?”

· How did you feel about the site?

· Did you experience any difficulty with finding certain things? If so, what were they?

Wrap Up

· Ask about some choices they made during their navigation

· Ask if there is anything they would like to share

· Ask if they have any questions

· Give thanks and finish the session

Example:

Major: AGPM with minor in CS

· Expect to see what research opportunities are there and actually find the correct website—> “not have to go through an entire roadmap just to find what I want”

· Want to see what fields they cover and recent updates

· “Even if they show a list of recent research”

· Make the website more visible for UCSC students

· “Advertise it more”—> make it more accessible for freshman and transfer

· “Did not know about the website till this quarter”—> What does the website mean?

· More clarification about what going into research actually means—> “want to be able to explain it to people”

While navigating:

· “Trying to navigate from main page to actual site”

· Wanted page not really accessible from main site

· “Have to go through many hurdles just to find what you want… easier if you just search on Google and type in what you want”

· “Feels like two separate entities”

While on website:

· Had trouble finding links when asked to recall how they got there afterwards

What do you want from website?

· “More emphasis on what they’re researching”

· “Wish they were less hidden”

· “Overall, research website is ok”

· “Website could get some improvements”