Chapter 7 case study:

1. 1. “I can’t do it all!”, case: Mr Brice realizes he must make “serious changes” so that his vice presidents will make decisions. Explain how he could use staffing processes to increase and improve decision making by his vice presidents.
3. 2. Increasing the focus on Patient Safety at First Medical Center case: how could job design, job analysis, and job descriptions support the focus on patient safety at First Medical Center?
5. 3. Managing the Patient Experience Case: Consider the pros and cons of internal and external recruitment. How might Mr Jackson’s prior jobs and work experience affect his success as a chief experience officer at Academic Medical Center?
7. 4. Rocky Road to Patient Satisfaction at Leonard-Griggs case: How could Ms. Ratcliff and the manager of human resources use job design, job analysis, and job descriptions to implement the patient satisfaction surveys at the Physician practices?

Chapter 14 case study

1. 1. Disparities in Care at SOuthern Regional Health System case: At the end of the case study, what change does Mr Hank want to make? Using information in the case study, plus any inferences you want to make, conduct a force field analysis for his desired change. Explain how Mr Hank could apply Kotter’s eight step process to achieve his change.
3. 2. Hospice Goes to Hollywood case: Using information from this chapter, explain why you think the hospice’s clinical staff resist the change proposed by Ms. Thurmond. Describe how she could use Lewin’s three-step process to implement her change.
5. 3. “I can’t do it All!” case: what change does Mr Brice want to make? Describe how Mr. Brice could use Lewin’s three-step process to implement his change.
7. 4. Increasing the focus on Patient Safety at First Medical Center case: What change does Dr.Frame want to implement? Using information in the case study, plus any inferences you want to make, conduct a force field analysis for the proposed change.
9. 5. The Rocky Road to Patient Satisfaction at Leonard-Griggs case: Using information from this chapter, explain why you think the office staff resist the change for implementing patient surveys. Describe how Ms. Ratcliff could use Lewin’s three-step process to implement her change.