I currently work for John Hancock, a subsidiary of the Toronto-based insurance company Manulife. Mission statement is “decisions made easier, lives made better”. For a company that offers life insurance packages in various forms, as well as investment portfolio options, this mission drives most of the company's actions. John Hancock has consistently worked to update the technology and services that are customer-reaching, which allow for easier use from customers regarding questions about their policies, as well as any changes in their plans they want to make. In the insurance industry, where many of the policy offerings between competing companies are relatively similar, an efficient platform that allows users to easily navigate their policy information is essential. On the investments side, the ability for the company's analysts to make sound decisions regarding market trends dictates the success of the portfolios that our customers invest in. This is vital to growing their wealth over time, thus making their lives better. As an employee in the accounting function, I don't always see this mission statement in action. The tasks I complete are sometimes hard to tell how they will improve the lives of our customers, if at all. Although my role is internal and has no direct interaction with customers, I understand that my work is vital to our financial reporting and internal controls systems, which allow John Hancock to continue their operations, thus carrying out their mission statement.
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