Marshall is a support worker for a disability organisation. One of the people the organisation supports, Lisa, is Vietnamese. Lisa lives at home with her parents and grandparents, and she is 40.

Lisa has an intellectual disability. This can cause her to be verbally abusive and aggressive when under stress. When she is stressed, Lisa also has difficulty speaking or comprehending English.

Marshall visits Lisa at home. He casually suggests that Lisa may feel more self-sufficient living in an independent living arrangement, with supported care. Lisa and her parents immediately become very angry towards Marshall. Lisa starts yelling at him in Vietnamese.

1.How could Marshall adjust his style of conflict management to accommodate cultural values and principles of Lisa and her family? (Approx. 130 words).

2.How could Marshall adjust the language he uses to accommodate cultural values and principles of Lisa and her family? (Approx. 150 words).

3.How could Marshall challenge Lisa’s behaviours of concern in an appropriate way? (Approx. 100 words).

4.How could Marshall outline options and opportunities for Lisa? (Approx. 60 words).