As your principal responsibility, you are required to carry out an evaluation of the current situation, and propose recommendations for improvements leading to renewal of the ISO certificate:

Task Instructions: You have to search for an organization that implements ISO 9001:2008 and look for a Company-Wide or Departmental Quality Manual in order to accomplish the required tasks.  You will also use the ISO9001:2008 QMS Requirements Document.

1. Understand the Organisation & Quality Manual,
   1. Summarise what the organization does.
   2. Summarise how the organisation operates.
   3. Summarise other relevant and important information about the company.
   4. Highlight areas where the Quality Manual does not follow the requirements of ISO9001.

2. Identify and evaluate the Quality Policy by comparing it with the ISO9001:2015 requirements.
   1. Copy over the selected Quality Policy into the report.
   2. Analyse how well it meets the requirements of the ISO9001, including highlight any areas that are missing or sub-optimal.
   3. Compose a new Quality Policy that best follows the ISO 9001:2015 requirements.

3. Identify and evaluate the selected Organisation/Department Quality Objectives.
   1. Write out TWO of the selected Quality Objectives.
   2. Assess how SMART each objective is and if the objective meets the ISO 9001:2015 requirements.
   3. Devise TWO new SMART Quality Objectives for the selected Organisation/ Department.

4. Choose ONE quality related process and design/ redesign the process to better suit the customer.
5. Write/rewrite the new Process Policy Statement.
6. Write down the new steps that should be followed by this organisation/ Department.
7. Draw a new Process Map using standard QMS conventions, showing all the steps, decision points, inputs and outputs.
8. Explain why you feel that your new proposed process will better serve their customers.

5. Provide guidelines for the organization on how to prepare for and implement Audits.
   1. Provide recommendations, specific to this organisation/department, for an Audit Schedule, Auditors, Auditee, Type of Audit, Audit Methodology, and any other relevant factors.

6. Provide guidelines for the organisation to re-apply for the ISO9000 certification.
7. Identify and explain each of the steps, specific to this organisation/department, which must be taken by the organisation as they go through the certification process.
8. Provide advice to the organisation for choosing their certification body.
9. Explain what training will be needed in the organisation as part of this process.

7. Report Guidelines

The report should be professional style, approximately 2,000-2500 words and should follow the Written English and Formatting Marking Criteria for Project below.

The report must be uploaded via SafeAssign as a single document and in full, including cover page, table of contents, main report body, references, and any appendices.  Marking will be based on the uploaded document.  File names must be “Student First Names.docx”.