Nora is a project manager for a large advertising firm. Although her team has always performed at a high level, two of her group members are making progress difficult and alienating other coworkers. Nora has tried all the coaching techniques available to her, but her problem employees still show no signs of improvement. Although firing employees has always been a last-ditch effort for Nora, she sees no other option but to let one or both employees go. However, one of the problem employees has been with the company for years and is approaching retirement; if the employee is fired now, she will lose her chance for a company pension and could have financial issues into her old age. Nora needs to find a solution soon, because one of her largest clients is rolling out a massive advertising campaign, and Nora’s team needs to be working at their finest.