When trying to foster more creativity and innovation among those with whom I work:

1. I make sure there are divergent points of view represented or expressed in every complex problem-

solving situation.

2. I try to acquire information from individuals outside the problem-solving group who will be affected by the decision, mainly to determine their preferences and expectations.

3. I provide recognition not only for those who come up with creative ideas (the idea champions) but also for those who support others’ ideas (supporters) and who provide resources to implement them (orchestrators).

4. I encourage informed rule-breaking in pursuit of creative solutions.