Provide answers to all of the questions below:
- Explain emotional intelligence and the importance of this characteristic at work.
- Explain each of the five essential principles of emotional intelligence as defined by Daniel Goleman.
- Explain the key principles of the Emotional Intelligence Theory developed by Caruso and Salovey (2004).
- Explain three strategies that can be used to build emotional intelligence.
- Explain how a manager with high emotional intelligence can assist in achieve business objectives. Provide an example to illustrate your answer.
- Explain the importance of recognising cultural differences in emotional intelligence. Provide two examples example to illustrate your answer.
- Explain two ways of communicating effectively with a diverse workforce with varying cultural expressions of emotions.
- Explain two ways of using emotional intelligence to build effective workplace relationships.
