KII5036 Technology Trends Assessment 1
KII5036 Technology Trends Assessment 1
KII5036 Technology Trends Assessment 1
KII5036
TECHNOLOGY TRENDS
ASSESSMENT
1
KINGSFORD
INTERNATIONAL
INSTITUTE
Student Instructions
Before you commence your Assessment, ensure that you have good knowledge of the subject, have thoroughly read your Learner workbook, and clearly understand the Assessment requirements and the expectations of the Assessor.
You may be required to demonstrate knowledge and skills which may be difficult for the Assessor to witness. If so, an Evidence Record is supplied which will allow the knowledge or skill to be verified by at least one third party, and preferably two or more. These witnesses would usually be current or recent supervisors or your Assessor.
Explanations are given for each Task. If you have any questions, consult with your Assessor.
The assessment tasks may be answered using your workplace, the simulated business or a mixture of both as instructed by your Assessor.
Assessment Conditions
All assessment in this subject/units must be completed in the class under the supervision of your facilitator. Once completed the assessments are to be uploaded on LMS ( www.Kiionline.edu.au ) in individual student profile for marking.
· All assessments must be attempted
· All questions must be answered in an appropriate manner as per the requirements.
· Follow the Assessor’s instructions to complete the assessments
Assessment Grading
Individual assessments are to be marked as “Satisfactory” or “Not Yet satisfactory”. The final outcome of this subject/unit is to be recorded in “Unit outcome Record” as “competent” (C) or “Not Yet Competent” (NYC) and/or in LMS. In order to be competent in a given unit of competency the student must satisfactorily complete all assessment tasks and. If more than one unit of competency are clustered to form a subject, the students are still required to attempt all assessments
KII5036 Technology Trends Assessment 1
KII5036 Technology Trends Assessment 1
KII5036 Technology Trends Assessment 1
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
ASSESSMENT COVERSHEET
| Unit: | |
| Course Name: | |
| Assessment
Tool: |
| Student must fill this section: | |
| Student Name: | |
| Student ID: | |
| Privacy Release Clause: | “I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process” |
| Authenticity Declaration: | “I declare that:
· The material I have submitted is my own work; · I have kept a copy of all relevant notes and reference material that I used in the production of my work; · I have given references for all sources of information that are not my own, including the words, ideas and images of others.” |
| Student
Date: signature: |
| Assessment Completion Status | ||||
| Attempt | Satisfactory | Non-
Satisfactory |
Date | Assessor’s Signature |
| Initial attempt | | | ||
| 2nd attempt/Reassessment | | |
| Feedback to student: |
KII5036 Technology Trends Assessment 1
KII5036 Technology Trends Assessment 1
KII5036 Technology Trends Assessment 1
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
| Information for Student: |
| · All work is to be entirely of the Student. General Information for this assessment:
· Read the instructions for each question very carefully. · Be sure to PRINT your FULL name & LAST name in every place that is provided. · Short questions must be answered in the spaces provided or follow the word limits as instructed. · For those activities requesting extra evidence such as: research reports, ESSAY reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. · All assessment tasks must be addressed correctly in order to obtain a competence for the unit of competency. · If the Student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. · All assessments must be submitted online. Login to www.kiionline.edu.au and follow the subject link to submit your assessments. Note that the hard copy of the assessments will not be accepted. |
| Re-assessment of Result& Academic Appeal procedures: |
| If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Operations Manager. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.
Re-assessment Process: · An appeal in writing is made to the Operations Manager providing reasons for re-assessment /appeal. · Operations Manager will delegate another faculty member to review the assessment. · The student will be advised of the review result done by another assessor. · If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Operations Manager OR if need be an external assessor. · The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. · If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. · Any student who fails a compulsory subject or appeals unsuccessfully will be required to reenrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid. Academic Appeals · If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. · To appeal a decision, the person is required to complete the KII- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, Kingsford International Institute (KII), Level 6, 128-136 Chalmers St, Surry Hills, NSW 2010, Email: [email protected] · The notice of appeal should be in writing addressed to the Operations Manager and submitted within seven days of notification of the outcome of the re-evaluation process. · If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. · In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. · The decision of Operations Manager will be final. · Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy. |
“I understand all the above rules and guidelines for the assessment”
Full Name Signature Date (dd/mm/yyyy)
Assessment Task 1:
Confirm system integrity and provide operation and maintenance guidance
Part 1
Refer to the case study and analyse the client organisation (BFTC) and communication approaches.
a) Identify all the stakeholders of the computer system.
b) Identify the structure and culture factors that will affect the support activity in BFTC.
c) Explain the importance of client communication during the support activities.
d) Explain how you will conduct evaluation of technical problems and strategic objectives of your client organization.
e) Identify the key elements that you will consider while comparing internal and external ICT systems and products for an organization.
Document your findings and submit these to your Facilitator for review.
Part 2
Refer to the case study and review the functioning of all system components in BFTC, including standalone computer and network environment. Also, find out the limitations and shortcomings of the current system and develop an action plan in order to improve the functioning of the college IT system.
a) Study the current system in the Case Study and analyse how the system is functioning, including hardware, software, client computers and servers. Document the configurations of the current IT system in place along with associated organisational practices.
b) Research new trends in the ICT industry (including server, network and cloud based technologies) and provide a recommendation for potential upgrade to the existing IT infrastructure your client organization uses.
c) Based on your findings, create an action plan for system upgrade as a part of maintenance practices. Your action plan should be well written and formatted appropriately (a template has been provided for you).
d) Refer to the case study and create a short change management plan for the
IT department. You can use the sample template provided. The change management document should include any potential impact of the proposed improvements to the current IT infrastructure of BFTC and its business operations.
This document will need to be submitted to your facilitator for review prior to continuing with your assessment tasks.
Part 3
Review your action plan with your client (Facilitator) and document the system components as per the standards and procedures of BFTC included in the case study.
a) Discuss and review with your client (Facilitator) the action plan created, completing any required modifications.
b) Document the details of the system components following the standards and procedures of BFTC provided in the case study.
Part 4
Identify and suggest possible improvements for operational and procedural issues, including any maintenance issues.
a) From the case study, identify the operational and procedural issues currently present at BFTC. Review and develop suggested improvements to address these issues.
b) From your understanding of the IT infrastructure, research hardware and software maintenance issues which may occur at BFTC. Include these in your report.
c) Prepare a schedule of Cost based on your IT improvement considerations and the action plan previously created.
Part 5
Review the existing Service Level Agreement (SLA) in place for the client organisation (the SLA document and Review Checklist has been provided for you).
a) SLA defines the level of service which is formally developed for BFTC. Based on the guidelines from the Case Study, update the existing SLA for BFTC to address the Helpdesk system components and how support will be provided
to the end users.
b) The SLA should include the quality assurance practices based on current ICT industry standards. The SLA should also indicate the role of stakeholders and degree of stakeholder involvement in the context of IT service delivery. Update the SLA to include such missing elements.
c) Consult with your client (Facilitator) regarding any outstanding issues included in the case study that need to be addressed. These issues can be related to maintenance, operations or warranty of system components.
Part 6
Discuss and confirm short term implementation, support and training needs with the client. This should include objectives and implications of system upgrades.
Document these needs and submit to the appropriate person.
a) Provide an account of the difficulties or challenges that the IT department may face during and post implementation of the proposed changes.
b) Use email or face to face communication to communicate the short term changes that could be implemented at BFTC.
c) Based on the training policies from the case study, create a short training plan for conducting the necessary IT system and Moodle training. This training plan should include:
· Training activities
· Duration of training
· Venue details
· Trainer details
· Outcomes of training.
Document all these needs in a proper format and submit to your Facilitator.
Submissions and deliverables
Prepare a report (approx. 500-600 words) including all the requirements above. Include any WHS policies you have followed while performing this task.
· Your report should be well presented with appropriate formatting, related contents and proper referencing.
· Upload your completed document as a Microsoft Word document or PDF (or as per your Facilitator’s instructions).
Submission criteria
Your report will be evaluated based on:
· Appropriate content of report
· Required research and referencing
· Regular interaction with your client for discussion
· Formatting and presentation of report
· Coverage of all the requirements
You should submit your report as suggested by your Facilitator.
Assessment Task 2:
Hand over system to client and determine support areas.
Demonstrate the installed system to client and obtain sign-off.
Demonstrate the installed components in BFTC to your client (your Facilitator) including hardware, software and network. You should perform this work in a computer laboratory in the presence of your Facilitator. This could also be simulated in VMWARE where applicable. You should install hardware components and software components. Your Facilitator will have a checklist which will record your work.
Note: Discuss and confirm with your Facilitator (client) the elements to be installed prior to commencing. If any component is not available for any reason, you can use alternative components suggested by your Facilitator.
a. Create a list of hardware and software components with corresponding vendor information. This information can be provided in the table format by identifying the vendors supplying the items and the cost of each vendor. The table should include at least two vendor comparison for each item.
b. Hardware components include processor, RAM, network interface card, keyboard, mouse. This can be simulated as a virtual machine (VM). Take a screenshot of your system configuration where applicable.
c. Software components include Windows 10 and other applications including antivirus, Office 2016. Install team viewer as a communication tool with the end users to provide remote support activities.
d. Create a list of support activities you have performed in (a) and (b) in order to get client’s approval. Identify the procedures performed to acknowledge protocol differences in services offered. For instance, installing hardware may require generating a purchase order or using a safety equipment. The information can be outlined in a table format.
e. Once the client is satisfied with the installed system, obtain their sign- off. Contact client with the updated system and obtain approval by emailing your client.
Submissions and deliverables
Prepare a report (approx. 500-600 words) including all the requirements above.
· Your report should be well presented with appropriate formatting, related contents and proper referencing.
· Upload your completed document as a Microsoft Word document or
PDF (or as per your Facilitator’s instructions).
Your report will be evaluated based on:
· Appropriate content of report
· Required research and referencing
· Regular interaction with your client (your trainer) for discussion
· Formatting and presentation of report Coverage of all the requirements.
You should submit your report as suggested by your Facilitator
KII5036-A3-V2.19042019
Assessment Task 3:
Develop the required support procedures and assign support personnel
Review the different support needs required by the departments of BFTC. Review the support procedures and update them to provide required levels of support.
1. Communicate with the client (your facilitator) using email to confirm whether the support procedures you have identified and conducted meet the needs of each department.
1. In your email include the list of activities performed in your previous task as a “resolution report”. Include the advantages gained due to system upgrade. Also included the disadvantages of previously used system before upgrade.
1. Ensure that your explanation keeps the recent ICT industry trends into consideration. Seek feedback for the client as appropriate in order to improve your service delivery.
1. Based on any feedback provided, update the procedure for providing support as suggested by the client. In your new support procedure, include all details such as type of support, method of contact, frequency of meeting and reporting.
1. Share this information you have compiled in the “resolution report” and updates to support procedure with your supervisor (facilitator). The report should clearly highlight the recent development trends in the ICT industry and how it has been incorporated into your “resolution report”.
KII5036-A3-V1.19042019
Submissions and deliverables
Prepare a report (approx. 500-600 words) including all the requirements above.
1. Your report should be well presented with appropriate formatting, related contents and proper referencing.
1. Upload your completed document as a Microsoft Word document or
PDF (or as per your Facilitator’s instructions).
Your report will be evaluated based on:
1. Appropriate content of report
1. Required research and referencing
1. Regular interaction with your client (your trainer) for discussion
1. Formatting and presentation of report Coverage of all the requirements.
You should submit your report as suggested by your Facilitator
KII5036-A3-V1.19042019
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
KII5036-A1-V1.19042019 Downtown Australia Pty Ltd t/a Kingsford International Institute 1 RTO:45363 | CRICOS: 03689D
