SECTION A
Q1.
a. Explain the main features of a bureaucracy as described by Max Weber. (12 marks)
b. Explain the steps followed in the systematic process of planning. (8 marks)

Q2.
a. Distinguish between leadership and management. (5 marks)
b. Highlight factors that influence the type of leadership style in an organisation. (5 marks)
c). Give the definition of an organisation as a system. Explain the definition using examples. What role do managers play in an organisation with regards to this definition? (10 marks)

Q3.
a. Define organisational control and describe the control process. (12 marks)
b. Distinguish among the three types of organisational control giving appropriate examples. (8 marks)

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