Task 1 This task requires the Learner to demonstrate their knowledge of leading and managing operational change. To enable you to do this, answer the following questions. 1a. Explain how having an understanding of SWOT and PESTLE can impact on strategies for change. Answer 1b. Name and briefly describe the five steps of a change management plan. Answer 1c. Name and briefly describe the ten components of a project plan report. Answer 1d. The most important messages to communicate to affected employees fall into two categories. Name and briefly describe these two categories. Answer 1e. Name three potential and relevant barriers to change. For each barrier, describe a strategy to address the barriers or resistance. Answer 1f. Name and briefly describe five strategies for embedding change. Answer 1g. Explain how the behaviour of managers and employees can impact on how well change is embedded in the organisation. Answer