Collect, analyse and communicate information and ideas

Q1. Describe how you would source, analyse and share information with your team to improve their work performance.

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Q2. A new employee has been appointed to your workgroup. You will probably convey information about the organisation and its workings. Some of this will be informal information relating to the workplace culture.

a. What informal information might benefit the new employee?

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b. How will you determine whether the information you have communicated is understood as you intended?

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Q3. Identify five (5) requirements you would consider when collecting relevant information to be used toimprove your work teams’ performance.

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Q4. List three (3) ways you might improve the methods used to convey information in your organisation.

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Q5. Describe how you would implement your new strategies.

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Q6. Communication is only effective if it achieves its intended outcome. (Answer True or False)

True False

Explain why you have answered this way?

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Q7. How can anawareness of our own perceptions and what drives these perceptions be a key component to being successful in your communication and workplace role? (minimum 100 words)

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Q8. In your own words explain how you would ensure you communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of your workgroup.

(minimum 100 words)

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Q9. Describe the consultation processes you use/would use to encourage team members and external sources to contribute.

a) List and explain three ways you could improve your methods so team membersand external stakeholders can contribute more effectively.

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b) Describe how you would implement your new strategies.

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Q10. Why and how do you believe you can seek and value contributions from internal and external sources in developing and refining new ideas and approaches?

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Q11. Describe the process you follow to raise and resolve issues.

a) List three ways you could improve the way you can ensure that issues raised are resolved promptly or referred deal with issues in your team.

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b) Describe how you will implement and encourage the use of these improvement strategies.

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Q12. A positive outlook that finds ways around problems learns from mistakes and stays focused on goals helps people develop effective working relationships. (Answer True or False)

True False

Explain why you have answered this way?

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Q13. If you were to definea workplace that has achieved effective workplace relationships:

a. Describe the key features of the organisation?

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b. What are the key behaviour of the people within the organisation?

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c. What support systems would exist to support effective workplace relationships?

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Develop trust and confidence

Q14. Managers automatically have the trust of their group because of their position.(Answer True or False)

True False

Explain why you have answered this way?

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Q15. Explain how and why is it essential that that you treat all internal and external contacts with integrity, respect and empathy within our workplace roles? (Minimum 100 words)

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Q16. Discuss how you believe the use of the organisation’s social, ethical and business standards can support the development and maintenance of effective relationships. (Minimum 100 words)

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Q17. Trust is earned when everyone’s interests are considered and respected.Suggest four (4) ways you as a supervisor can build and maintain trust within the workplace?

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Q18. Which of the following demonstrates that management have an understanding of the cultural and social environment within their workplace? (There will be more than one correct answer)

Have a mission, vision and values statement and organizational commitment to diversity that has been communicated and shared with all employees.

Not allowing leave to employees to respond to cultural responsibilities/traditions

Acknowledge and respect differing values among staff members and actively promote an environment of inclusion, seeking all points of view and engaging staff.

Help staff understand what work/family balance means for them and explore how we can create conditions supportive of their needs, as well as those of the company.

Systems in place do not encourage equal opportunities for recruitment, retention, and promotion.

Take action to interrupt bias, stereotyping or prejudice as it occurs.

The needs of the community members outside of the organisation are not important.

Q19. Trust is absolute and fragile, taking time to earn and seconds to destroy. (Answer True or False)

True False

Develop and maintain networks and relationships

Q20. Explain what a workplace network is andhow they can be identified within health environments?

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Q21. Describe how your organisation uses networks to its advantage OR how your organisation could benefit from establishing and maintaining networks?

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Q22. There is no point in including people in your networks who can’t help you in some way. (Answer True or False)

True False

Explain why you have answered this way?

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Q23. Describe how you believe the use of networks and other work relationships provide identifiable benefits for the team and organisation and list these benefits.

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Manage difficulties into positive outcomes

Q24. Explain in your own words what conflict actually is. Then describe a negative conflict situation and a positive conflict situation, as they might occur in a health workplace.

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Q25. The absence of conflict is a positive sign that everything is going well. (Answer True or False)

True False

Explain why you have answered this way?

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Q26. As a Supervisor conflict resolution skills are essential.

a. Describe the skills you believe are essential?

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b. How can these skills also improve team performance?

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Q27. Describe how you believe you can effectively guide and support colleagues to resolve work difficulties?

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Q28. As a supervisor you will be required to deal with poor performance in your organisation.

a. What is poor performance?

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b. What are the reasons why managers avoid dealing with poor performance?

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c. What are the organisational outcomes of poor performance?

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Q29. Why is it important to identify difficulties promptly andfollow organisational processes and legislative requirement when dealing with any conflict?

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Q30. You need to be aware of legislation that is relevant to your workplace.

Match the following examples of legislation with the work activity below that it is most related to:

Work Health and Safety; Equal opportunity; Industrial relations & Anti-discrimination

Q31. The Johari Window is a communication model that is used to improve understanding between individuals. Please review the Johari Window and comment on how it could help you to understand; encourage and problem solve with you work group to ensure more effective workplace/team relationships.