You will need to:
•    identify stakeholders for a decision-making process

Focusing on the activity/process used in Section1, or, if more appropriate for you, on your general involvement in decision making in your workplace, you will need to identify and describe the stakeholders (internal and external colleagues, teams, groups, managers, specialists, contacts, suppliers, customers, and so on) who you need to have contact with in decision-making situations.
•    make contact with those identified and develop business relationships

Here you need to show – with examples – how you make contact with those stakeholders, and how you attempt to develop positive business-working relationships with them.
•    involve those identified in the decision making as appropriate

Here you need to show – with examples – you involve the stakeholders in the decision-making process. This may, in some cases, be a very limited involvement, and in other cases a very strong level of involvement – depending on the situation.
•    design strategies for improvement

Following on from your responses to the points above, you need to recommend, with justifications (reasons, arguments) improvements to the way stakeholders are identified, contacted, developed, and used in the decision-making process.

Section 3

Explain how you would develop communication processes
You will need to:
* Your response to this Section should focus on a specific organisation (ideally the one you work in – if this is not possible then consult with your Tutor).
•    report on existing processes of communication in an organisation

For this you need to describe, in broad terms – an overview – the communication processes in place in your organisation – such as via team meetings, one-to-ones, an intranet, email, telephone, and so on, and the policies and procedures that underpin these activities.
•    design ways to improve appropriateness

Following on from the point above, give examples of how you feel some of the communication processes that you have described could be improved – made more effective – more productive.
•    implement improvements to ensure greater integration of systems of communication in that organisation

Here you should arrange to have at least one of your recommendations implemented. This can be locally (your team or your department) or across the organisation.
•    create a personal plan to improve own communication skills