| 1.1 Evaluate existing arrangements for the capture and use of business knowledge from internal and external sources
1.2 Differentiate between knowledge management and information management systems within the organisation 1.3 Ensure the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards 1.4 Identify the need for improvements in the organisation’s strategic use of knowledge |
| 2.1 Investigate barriers to capturing knowledge within the organisation
2.2 Review evaluations and |
