| Student Name:
Student ID: 32513/02 – Short answer questions |
E1141
CHC52015 Diploma of Community Services Module 7: Professional Practice This is assessment 2 of 3. |
|
|
1. Background/Overview
As a case manager, you must be able to participate in monitoring and review practices regarding case management. This will help you to identify where improvements can be made.
2. Brief
This task consists of two (2) parts, all based on a particular scenario.
This assessment provides you with the opportunity to demonstrate your knowledge of the following areas:
· monitoring and reviewing case management plans · seeking feedback from stakeholders.
|
Deliverables Please submit this assessment in Word doc format.
To do list: 1. Write your name and student ID at the top of this page. 2. Read the background/overview and brief sections of this document. 3. Read the scenario. 4. Complete the two (2) parts. 5. Collate your written answers into one Word document. 6. Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.” 7. Upload your document in Open Space using the relevant Assessment Upload link in this Module.
|
- Questions/Task
Read the scenario and then answer the questions that follow.
| You work at CareShore as a case manager.
As part of your role as a supervisor for case management, you are required to review case management plans and practices to ensure that practice standards and legislative requirements are adhered to. You have been asked to: · review the following case management plans and provide feedback using your specialist knowledge · seek feedback from stakeholders. As part of your review, you have found the following case management plans developed by your workers.
Plan 1 Case worker: Ellie Client: James
Plan 2 Case worker: Ellie Client: Phil
Plan 3 Case worker: Margaret Client: Kay
Plan 4 Case worker: Margaret Client: Teisha
|
Part 1
- Review Ellie’s case management plan provided. What feedback and advice would you provide to her regarding her plan? (50-100 words)
- You would like to work with Margaret to improve her performance. Describe each of the following supervision models and how it could be applied when working with Margaret.
| Approach | Definition
(30 words each) |
How could you apply this approach when working with Margaret?
(30 words each) |
| Person centred supervision | ||
| Interpersonal process recall | ||
| Hewson’s supervision triangle | ||
| The Skovholt and Ronnestad Model | ||
| Practice supervison |
- You are concerned about Teisha’s case. How could you further monitor and evaluate progress in this case? (50-100 words)
- List and describe three sources of specialist information that you could access for further advice in Teisha’s case?
| Sources of specialist advice
(30 words each) |
|
| 1 |
|
| 2 |
|
| 3 |
|
Read the scenario and then answer the question that follows.
| Ellie has approached you. Her client, James, has had a fall. He is in hospital but would like to discharge himself. He has requested that Ellie arrange the discharge, although the doctors do not believe he is ready to make the discharge. Carol does not know what to do. Ellie has referred to you for advice. This falls outside your scope of responsibility as he is currently an inpatient and his supervising doctors are managing his case. |
E: Describe what you should do in accordance with organisation requirements in relation to Ellie’s situation (50-100 words).
Part 2
- Develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShore’s case management service provision and performance. You must identify at least five relevant stakeholders.
| Stakeholder
|
Method of consultation
(30 words each) |
Consultation topics/questions
(50 words each) |
B: Prepare a short training plan (using four presentation slides, e.g. PowerPoint, the space below) that you can provide to employees, which should include:
- legislative provisions relevant to case management
- organisation responsibilities
- worker responsibilities
- five (5) questions to gather feedback on your presentation
(Approximately 100-200 words)
- Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.
To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.
It is advisable to read the rubric before attempting the assessments to help you attain the correct submission standard. Comments as before
| Criteria
|
Satisfactory
|
Not yet satisfactory
|
| Part 1:
Question A
|
The student is able to adequately review case management plans
and provide sufficient feedback to Ellie regarding her performance |
The student fails to adequately review case management plans
and/or provide sufficient feedback to Ellie regarding her performance |
| Part 1:
Question B |
The student is able to accurately describe person centred supervision and its application
and interpersonal process recall and its application and Hewson’s supervision triangle and its application and the Skovholt and Ronnestad Model and its application and practice supervision and its application |
The student fails to accurately describe person centred supervision and its application
and/or interpersonal process recall and its application and/or Hewson’s supervision triangle and its application and/or the Skovholt and Ronnestad Model and its application and/or practice supervision and its application |
| Part 1:
Question C |
The student is able to sufficiently describe a relevant monitoring and evaluation process in relation to Teisha’s case | The student fails to sufficiently describe a relevant monitoring and evaluation process in relation to Teisha’s case |
| Part 1:
Question D |
The student is able to accurately list and describe three relevant sources of specialist information they could access for further advice in Teisha’s case | The student fails to accurately list and describe three relevant sources of specialist information they could access for further advice in Teisha’s case |
| Part 1:
Question E |
The student is able to accurately describe what they should do in accordance with organisation requirements in relation to Ellie’s situation | The student fails to accurately describe what they should do in accordance with organisation requirements in relation to Ellie’s situation |
| Part 2:
Question A |
The student is able to accurately develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShore’s case management service provision and performance, including:
identifying five relevant stakeholders and sufficiently identifying a suitable consultation method for each stakeholder and sufficiently identifying relevant topics or questions for the consultation for each stakeholder |
The student fails to accurately develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShore’s case management service provision and performance, including:
identifying five relevant stakeholders and sufficiently identifying a suitable consultation method for each stakeholder and sufficiently identifying relevant topics or questions for the consultation for each stakeholder |
| Part 2:
Question B |
The student is able to sufficiently prepare a training plan (using four presentation slides, e.g. PowerPoint, the space provided) that they can provide to employees, which should include:
· legislative provisions relevant to case management · organisation responsibilities · worker responsibilities · five (5) questions to gather feedback on their presentation
|
The student fails to sufficiently prepare a training plan (using four presentation slides, e.g. PowerPoint, the space provided) that they can provide to employees, which should include:
· legislative provisions relevant to case management · organisation responsibilities · worker responsibilities · five (5) questions to gather feedback on their presentation
|
| Overall assessment expectations
|
||
| Word counts
|
As per tasks.
|
|
| Plagiarism
|
All the student’s work is original and sourced where appropriate. | |
| Referencing
|
Appropriate referencing conventions are used. | |
- Units of Competency
This assessment contributes to the overall competencies for the following units of competency:
CHCPRP003 Reflect on and improve own professional practice
CHCCSM006 Provide case management supervision
All terms mentioned in this text that are known to be trademarks or service marks have been appropriately capitalised. Use of a term in this text should not be regarded as affecting the validity of any trademark or service mark.
© Open Colleges Pty Ltd, 2016. All rights reserved. No part of the material protected by this copyright may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.
