Describe each of the following supervision models and how it could be applied when working with Margaret.

Student Name:

Student ID:

32513/02 – Short answer questions

  E1141

CHC52015 Diploma of Community Services

Module 7: Professional Practice

This is assessment 2 of 3.

 

1. Background/Overview

 

As a case manager, you must be able to participate in monitoring and review practices regarding case management. This will help you to identify where improvements can be made.

 

 

2. Brief

 

This task consists of two (2) parts, all based on a particular scenario.

 

This assessment provides you with the opportunity to demonstrate your knowledge of the following areas:

 

·         monitoring and reviewing case management plans

·         seeking feedback from stakeholders.

 

 

 

 

 

 

 

 

 

 

 

   

Deliverables

Please submit this assessment in Word doc format.

 

To do list:

1.    Write your name and student ID at the top of this page.

2.    Read the background/overview and brief sections of this document.

3.    Read the scenario.

4.    Complete the two (2) parts.

5.    Collate your written answers into one Word document.

6.    Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”

7.    Upload your document in Open Space using the relevant Assessment Upload link in this Module.

 

 

 

 

 

 

 

 

  1. Questions/Task

Read the scenario and then answer the questions that follow.

You work at CareShore as a case manager.

As part of your role as a supervisor for case management, you are required to review case management plans and practices to ensure that practice standards and legislative requirements are adhered to.

You have been asked to:

·         review the following case management plans and provide feedback using your specialist knowledge

·         seek feedback from stakeholders.

As part of your review, you have found the following case management plans developed by your workers.

 

Plan 1

Case worker: Ellie

Client: James

Current situation Goals Actions Responsibilities Evaluation methods Timeframes
James is a 72-year-old male. He lives with his wife Carol in their family home. James has recently been diagnosed with dementia. James and Carol’s son, Ryan, comes to visit regularly and helps out with household maintenance. James enjoys nature, travel, golf and cricket. He also likes spending time with his grandchildren. James has experienced depression at different stages in is life. His dementia is in early stages and Carol want some strategies for caring for him at home as she is struggling to manage. James to spend time participating in activities he enjoys Contact local golf club to see if they have a program that James can participate in Ellie will contact to find a suitable program Review meeting 1 week
Join local walking group and participate weekly. Ellie to find a suitable waling group that Carol and James can join Review meeting 4 weeks
Support Carol so she can care for James Carol to meet with others experiencing similar issues Ellie will locate a suitable support group for Carol/Carol to attend regularly Review meeting 4 weeks
Carol to use respite service once a month to have a break Ellie to arrange respite place for James for one weekend per month Review meeting 4 weeks
Allow in home support to assist Carol and James Seek in home support Ellie to access cleaning service to support Carol Review meeting 4 weeks
Seek home nursing support Ellie to arrange for home nursing service to visit James weekly to check his condition. Review meeting 4 weeks

 

Plan 2

Case worker: Ellie

Client: Phil

Current situation Goals Actions Responsibilities Evaluation method Timeframe
Phil is a 60-year-old male. He has just retired, previously working as an accountant. He lives alone. His retirement was brought on early due to a case of pneumonia that put him in hospital. He has recovered from the pneumonia but now has depression. Doctors have prescribed an anti-depressant. He reports he is not eating or sleeping regularly and feels ‘miserable’. He appears to have neglected his personal care.

Before his pneumonia, Phil enjoyed gardening, model aeroplanes and reading

Complete a review of his medications Book appointment with psychiatrist for medication review Ellie to book appointment – Phil to attend Psychiatric review 6 weeks after medication review
Undertake mental health assessment Book appointment with psychiatrist for mental health assessment Ellie to book appointment – Phil to attend Mental health assessment 6 weeks after initial assessment
Participate in social activities Spend time in the community garden Ellie to arrange for Phil to work in the garden at the neighbourhood house. Phil to attend once a week Review meeting 4 weeks
Join a book club Ellie to find a suitable book club for Phil to join – Phil to attend regular book club meetings Review meeting 4 weeks

 

Plan 3

Case worker: Margaret

Client: Kay

Current situation Goals Actions Responsibilities Evaluation methods Timeframes
Kay has recently lost her husband and is feeling very alone and is struggling to deal with her grief. She lives by herself and does not have a lot of friends locally. Try to socialise more with people and participate in activities that she enjoys. Join a painting class once a week at the local neighbourhood house Kay to organise Telephone check up 6 weeks
Join local walking group and participate weekly. Kay to organise Telephone check up 6 weeks
Deal with grief Participate in weekly counselling sessions. Margaret to give Kay the phone number of the counsellor.    

 

 

Plan 4

Case worker: Margaret

Client: Teisha

Current situation Goals Actions Responsibilities Evaluation method Timeframe
Teisha has just left her husband after experiencing domestic violence. She has two children to her partner. Teisha currently has no accommodation and is not sure if her husband will come looking for her. Seek legal advice/ restraining order Seek legal review Teisha to contact the Women’s Legal Services Review meeting 3 months
Obtain suitable accommodation Find suitable housing Teisha to contact the Domestic Violence Crisis Service Review meeting 2 months
Obtain financial assistance Arrange Centrelink assistance Teisha to contact Centrelink Review meeting 2 months
  Seek emotional support Attend support group Margaret to book Teisha into a suitable support group. Teisha to attend regularly Review meeting 2 months

 

 

 

 

Part 1

  1. Review Ellie’s case management plan provided. What feedback and advice would you provide to her regarding her plan? (50-100 words)

 

 

 

 

 

  1. You would like to work with Margaret to improve her performance. Describe each of the following supervision models and how it could be applied when working with Margaret.
Approach Definition

(30 words each)

How could you apply this approach when working with Margaret?

(30 words each)

Person centred supervision    
Interpersonal process recall    
Hewson’s supervision triangle    
The Skovholt and Ronnestad Model    
Practice supervison    

 

  1. You are concerned about Teisha’s case. How could you further monitor and evaluate progress in this case? (50-100 words)

 

 

 

 

 

  1. List and describe three sources of specialist information that you could access for further advice in Teisha’s case?
  Sources of specialist advice

(30 words each)

1  

 

2  

 

3  

 

 

 

 

 

 

 

 

 

Read the scenario and then answer the question that follows.

 

Ellie has approached you. Her client, James, has had a fall. He is in hospital but would like to discharge himself. He has requested that Ellie arrange the discharge, although the doctors do not believe he is ready to make the discharge. Carol does not know what to do. Ellie has referred to you for advice. This falls outside your scope of responsibility as he is currently an inpatient and his supervising doctors are managing his case.

 

E: Describe what you should do in accordance with organisation requirements in relation to Ellie’s situation (50-100 words).

 

 

 

 

 

 

 

Part 2

  1. Develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShore’s case management service provision and performance. You must identify at least five relevant stakeholders.
Stakeholder

 

Method of consultation

(30 words each)

Consultation topics/questions

(50 words each)

     
     
     
     
     

 

B: Prepare a short training plan (using four presentation slides, e.g. PowerPoint, the space below) that you can provide to employees, which should include:

  • legislative provisions relevant to case management
  • organisation responsibilities
  • worker responsibilities
  • five (5) questions to gather feedback on your presentation

(Approximately 100-200 words)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Assessment Rubric

Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.

To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.

It is advisable to read the rubric before attempting the assessments to help you attain the correct submission standard. Comments as before

Criteria

 

 

Satisfactory

 

Not yet satisfactory

 

Part 1:

Question A

 

The student is able to adequately review case management plans

and

provide sufficient feedback to Ellie regarding her performance

The student fails to adequately review case management plans

and/or

provide sufficient feedback to Ellie regarding her performance

Part 1:

Question B

The student is able to accurately describe person centred supervision and its application

and

interpersonal process recall and its application

and

Hewson’s supervision triangle and its application

and

the Skovholt and Ronnestad Model and its application

and

practice supervision and its application

The student fails to accurately describe person centred supervision and its application

and/or

interpersonal process recall and its application

and/or

Hewson’s supervision triangle and its application

and/or

the Skovholt and Ronnestad Model and its application

and/or

practice supervision and its application

Part 1:

Question C

The student is able to sufficiently describe a relevant monitoring and evaluation process in relation to Teisha’s case The student fails to sufficiently describe a relevant  monitoring and evaluation process in relation to Teisha’s case
Part 1:

Question D

The student is able to accurately list and describe three relevant sources of specialist information they could access for further advice in Teisha’s case The student fails to accurately list and describe three relevant sources of specialist information they could access for further advice in Teisha’s case
Part 1:

Question E

The student is able to accurately describe what they should do in accordance with organisation requirements in relation to Ellie’s situation The student fails to accurately describe what they should do in accordance with organisation requirements in relation to Ellie’s situation
Part 2:

Question A

The student is able to accurately develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShore’s case management service provision and performance, including:

identifying five relevant stakeholders

and

sufficiently identifying a suitable consultation method for each stakeholder

and

sufficiently identifying relevant topics or questions for the consultation for each stakeholder

The student fails to accurately develop a consultation plan for consulting with a range of stakeholders to gather feedback on CareShore’s case management service provision and performance, including:

identifying five relevant stakeholders

and

sufficiently identifying a suitable consultation method for each stakeholder

and

sufficiently identifying relevant topics or questions for the consultation for each stakeholder

Part 2:

Question B

The student is able to sufficiently prepare a training plan (using four presentation slides, e.g. PowerPoint, the space provided) that they can provide to employees, which should include:

·         legislative provisions relevant to case management

·         organisation responsibilities

·         worker responsibilities

·         five (5) questions to gather feedback on their presentation

 

The student fails to sufficiently prepare a training plan (using four presentation slides, e.g. PowerPoint, the space provided) that they can provide to employees, which should include:

·         legislative provisions relevant to case management

·         organisation responsibilities

·         worker responsibilities

·         five (5) questions to gather feedback on their presentation

 

Overall assessment expectations

 

Word counts

 

 

As per tasks.

 

Plagiarism

 

 

All the student’s work is original and sourced where appropriate.
Referencing

 

 

Appropriate referencing conventions are used.

 

 

 

  1. Units of Competency

This assessment contributes to the overall competencies for the following units of competency:

 

CHCPRP003 Reflect on and improve own professional practice

CHCCSM006 Provide case management supervision

 

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