Awarded by City & Guilds Assignment – Understanding good practice in workplace coaching Version 1.0 (March 2017) 1

Assignment Task: Understanding good practice in workplace coaching

Centre Number: Centre Name:

Learner Registration No: Learner Name:

TASK This assignment requires you to consider your knowledge and understanding of the context and environment for effective coaching within the workplace.

You are then asked to consider the process and content of workplace coaching in practice.

The assignment can be either “forward looking” or “backward looking”. Note: An ILM Assessment Task provides an opportunity to relate your learning directly to your current organisation. It is recommended that you discuss the assignment with your line manager to explore and agree how the task could be used to support the needs of your employer (as well as evidencing your learning as part of completing your ILM qualification). If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity. You should plan to spend approximately 18 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The nominal word count for this assignment is 3000 words; the suggested range is between 2500-3500 words. However individuals have different writing styles, and there is no penalty if the word-count range is exceeded or not met – as long as the assessment criteria are adequately covered. Check your assignment carefully prior to submission using the assessment criteria.

Please use the sub-headings shown below when structuring your Assignment Assessment Criteria

Understanding the context for effective workplace coaching

• Describe and define the purpose of workplace coaching (16 marks)

• Explain the role and responsibilities of an effective workplace coach (16 marks)

• Describe the behaviours and characteristics of an effective workplace coach (12 marks)

• Explain how coaches should contract and manage confidentiality to coach ethically (12 marks)

Understanding the process and content of effective workplace coaching

• Explain how to manage a coaching process agreeing goals and following a simple coaching model (12 marks)

• Explain the range of tools and techniques (including diagnostic tools and those exploring learning preferences) that can be used to support effective coaching (12 marks)

• Explain why it is important to maintain basic records of coaching activity and what these should contain (8 marks)

• Recognise any potential barriers to coaching in the workplace and explain suitable strategies to overcome these barriers (12 marks)

By submitting I confirm that this assignment is my own work