Question 1 (10 Marks)
A) On which port does the SMTP server listen? [1 mark]
B)On which port does the IMAP server listen [1 mark]
C)Which command does an email client use to introduce itself to an SMTP server? [1 mark]
D)Give any 3 functions of an email client [3 marks]
E) A repeater is a device found on a network, with the help of a diagram,
describe its function in the network [4 marks]

Question 2 (10 Marks)
F) Convert the binary value 1101011 into decimal. Show how you arrive at your answer [3 marks]
G) Convert the binary value 1101011 to octal. Show how you arrive at your answer [3 marks]
H) Give the result of dividing 11.25 by 3 in binary. Note that all your operations should be performed in binary [4 marks]

Question 3 (10 Marks)
I) List the 3 key design concepts of the Von Neumann Architecture [3 marks]

J) What is the function of the MBR [2 marks]
K) Why is DRAM preferable to SRAM [3 marks]
L) Define the following terms [2 marks]
M)Cylinder
N) Track

 

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Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise treatment of a number of risks as follows: • Inability to attract sufficiently qualified staff One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores. The risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term. It has been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. • Low customer satisfaction A further risk identified as a priority is the threat to customer satisfaction. Given that the business is expanding, customer satisfaction will be crucial. The risk treatment identified is to develop a customer questionnaire that can be used to measure customer satisfaction. You have been directed to implement strategies to reduce the risks posed.

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