Task

Identify two instances where you have been involved in/observed workplace conflict. If possible, select one that was handled well and one that was handled poorly.

Write a summary of each situation to:

  • explain the situation and the people involved
  • identify the type and level of conflict, what caused it and any factors that may have contributed to it
  • describe the strategies used to resolve the conflict and the eventual outcome
  • list any procedures/documentation involved throughout the process
  • comment on what could have been done differently.

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