Mr. Le Calvez is soon to host a workshop with new departmental managers across Four Seasons’ hotels. It is their first role at the management level (e.g. a receptionist turned Service Manager; a chef turned Restaurant Manager; a marketing officer turned Event Manager and so forth) and thus new to strategising about change. Mr. Woroch asks you to assist Mr. Calvez with explaining about the importance of managing change as a holistic process. Provide him with at least one bullet-point for each of the seven core activities integral to the change process as a way of explicating their importance in achieving successful change interventions. Furthermore, what methods (and why) would you recommend to the workshop participants when it comes to gathering and interpreting information that can help them to better comprehend what might need to be changed within their own departments? Lastly, choose one change example from the Paris-experience and exemplify to the workshop participants how power and politics within the organisation potentially represent a risk towards achieving a successful change intervention.

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