The company employs 500 people at seven different locations in western and Midwestern states, including account managers, customer service and support representatives, and warehouse staff. Employees communicate via traditional telephone voice services, e-mail, instant messaging, and cell phones. Management is inquiring about whether the company should adopt a system for unified communications.

What factors should be considered?

What are the key decisions that have to be made in determining whether to adopt this technology?

Use the Web, if necessary, to find out more about unified communications and its costs.