when, where and why did this happen and how to negotiate the change (McCord, 2014).  The “what”, “when”, “where” and “why” are important to know the facts of so the CHRO can determine who will be involved and how to negotiate the change.  Not having all the pertinent information can cause an ineffective “guiding coalition team” (Cohen, 2005) to attempt to figure out how to negotiate.  This could make the negotiations difficult, time consuming, costly and eventually, fai