Case
Learning Objectives
• To help you understand the variety of factors that influence the implementation of an enterprise resource planning project.
• To introduce you to some of the challenges and complexities related to the job of a change agent.
• To help you understand the significance of history and organizational structure in change projects.
Case Study
Anita Campos’s office phone buzzed. It was Tom, the chief information officer (CIO) of MedDev, Inc., a medical supplies company. “Hi, Anita, this is Tom. I just left Gary Franz’s office and I need to meet with you to
discuss some concerns he and I have regarding the successful implementation of our project. Would it be
possible to meet some time this afternoon? I have asked Gloria to set up some time for us to meet. You should
be seeing an Outlook meeting request come through shortly.”
Anita was expecting this call. Tom had told her that he would be in an audit committee meeting with Gary
Franz, the chief financial officer (CFO) of the organization. “Sure, I’ll look for the meeting request. Is there
anything in particular I should be reviewing prior to our meeting?”
Tom had recently hired her as an internal organization development consultant to support a multimillion dollar
enterprise resource planning (ERP) project. The scope of the project included all global operations across
Europe and North America.
Attachments:
resistance-to….pdf
