Visit a fast food restaurant, coffee shop, or grocery store during a peak time of day. Spend 30 minutes observing the procedures in place to serve and process customers. Keep track of how long each process takes.

Write a 3-5 page analysis of your observations. Make sure that you answer the following:

• How would you measure the efficiency of the process?
• What are the key design principles that govern the effectiveness of this process?
• Did you observe lag times in the process?
• What part of the process was the slowest?
• What part of the process was the fastest?
• What changes to the process would you recommend?