a) Define each of the following terms as used in Business and Management Information
Systems (4 Marks)
i. Business functions
ii. Business processes
iii. Communications Technology
iv. Computer Literacy

b) Outline how information systems support the major business functions: sales and marketing,
manufacturing and production, finance and accounting, and human resources (6 Marks)

c) Highlight why managers should pay attention to business processes mainly executed by Information
Systems (5 Marks)

d) Outline the business benefits of using collaborative commerce, private industrial networks and
enterprise systems (5 Marks)

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