Capstone Case: New Century Wellness Group
Doctor Jones and Doctor Garcia recently decided that the practice needs a modern informa-tion system to support its business and health information management needs. The new system would replace a mix of paper-based and legacy systems. Dr. Jones asked you to design an informa-tion system that could support the clinic’s current operations and future growth. In your first meeting, Dr. Jones provided an overview of the clinic’s business processes and staff members. He told you that Anita Davenport, who has been with New Century since its inception, is the office manager. She supervises the support staff of seven people. Fred Brown handles human resources and employee benefits. Corinne Summers reports directly to Fred and works with pay-roll, tax reporting, and profit distribution among the associates. Susan Gifford is responsible for the maintenance of patient medical records. Tom Capaletti handles accounts receivables and Tammy Alipio is the insurance billing specialist. Lisa Sung is responsible for managing appoint-ments. Her duties include reminder calls to patients and preparing daily appointment lists. Carla Herrera is concerned primarily with ordering and organizing office and medical supplies. After studying this information, you start to prepare for your next meeting with Dr. Jones. Tasks 1. Use the background information to create a business profile for New Century, and indicate areas where more information will be needed. The profile should include an organization chart of the office staff. You can create the chart using Microsoft Word or a similar pro-gram, or you can draw it by hand. In Word 2010, dick the Insert tab on the Ribbon, then Smart Art, then Organization Chart. 2. Identify six business processes that New Century performs, and explain who has primary responsibility for each process. Also describe what data is required and what information is generated by each process. 3. Based on what you know at this point, is it likely that you will recommend a transaction processing system, a business support system, or a user productivity system? What about an ERP system? Explain your reasons. 4. Describe the systems development method you plan to use, and explain the pros and cons of using this method.