7-1. How do you define business intelligence?
7-2. What are the three levels of decision making that business intelligence supports?
7-3. What are the most important sources of business intelligence inside the organization? What makes them useful?
7-4. What are some examples of external sources of business intelligence?
7-5. How can managers use data mining techniques to analyze patterns, trends, and relationships? How does this lead to better data-driven decision making?
7-6. What is text mining?
7-7. What are examples of statistical techniques that managers can use to simulate business situations, optimize variables, and forecast sales or other figures?
7-8. What are examples of applications that draw on artificial intelligence for decision support?
7-9. How are digital analytics used to assess the effectiveness of websites?
7-10. How do dashboards, portals, and mashups support decision making?
7-11. How does the human element affect decision making?
Chapter 8
8-1. What are the seven major collaborative technologies? What feature or features does each technology offer for communication and productivity?
8-2. What are the five Web 2.0 technologies that facilitate collaboration? What features does each technology provide?
8-3. What is presence awareness? How does it add value to instant messaging? What are examples of ways that presence awareness facilitates collaboration?
8-4. What are unified communications? What are examples of integrated features of unified communications? How do unified communications contribute to collaboration?
8-5. What are the five distinguishing features of online environments? How does each affect human behavior?
8-6. What are group norms? How does the online environment affect group norms? What is disinhibition? What are other ways in which the online environment influences group dynamics?
8-7. How can virtual team members make their teams more successful? What are some of the things virtual team leaders can do to make their teams more successful?
9-1. What is intellectual capital? What are the three main types of intellectual capital? How is each type of intellectual capital acquired?
9-2. What is explicit knowledge? What is tacit knowledge? How does each contribute to intellectual capital? Why do they require different management approaches?
9-3. What are the steps in launching a knowledge management program? What types of information technology can be used in a KM program?
9-4. How can human behavior pose challenges for a KM project?
9-5. What is the semantic web?
9-6. What are three approaches to e-learning? How are these approaches similar? How are they different?
9-7. How are e-learning programs created? What types of technology are used to create e-learning programs? What is a learning management system? What role does it serve?
9-8. How are corporate learning and educational learning similar? How are they different?
9-9. How are e-learning and classroom-based learning similar? How are they different?
