• Describe at least three reasons for conflict within an institution or organization. How might individual differences and perceptions contribute to the conflict?
  • Explain the role of functional conflict in institutional change.
  • Explain the role of dysfunctional conflict in institutional change.
  • Recommend one conflict resolution strategy organizational leadership could use with functional conflict.
  • Recommend one conflict resolution strategy organizational leadership could use with dysfunctional conflict.

Format this assessment as a professional report. Use appropriate headings and support your statements with the resources you located. Follow APA guidelines for your in-text citations and references.

Additional Requirements

  • Submit 3–4 typed, double-spaced pages, not including title and reference pages.
  • Use 12-point, Times New Roman font.
  • Include a title page and reference page.
  • Cite at least 3 current scholarly or professional resources.

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.

  • How does emotion affect the way we handle conflict?
  • Do you think that conflict causes change, or that change causes conflict?

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