Option 2Your boss, a director, has tasked you with a process improvement project. She is relying on you to prepare an analysis and recommendations that can be presented to the executive team of the company.
RequirementsInclude the following in your process improvement plan:
Analyze the steps for a selected process.Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for the scenario.Write a procedure documenting the selected process. At a minimum, the procedure must document the following for the process:Metrics. Identify at least two metrics that will be useful in determining how well the new process is performing. Be sure to identify the target value of the metric and how you will measure it.Procedure. This section describes each step of the process.Purpose (of the procedure). This section describes what the procedure is intended to do.Analyze data for process changes for a selected process. Respond to the following questions for your selected process:Is the process centered? Provide the results of your calculations and the rationale for your decision by thinking about the process capability.Is the process capable at 3-sigma? Provide the results of your calculations and the rationale for your decision by thinking about the process capability index.Is the process in statistical control? Provide the appropriate numbers and the rationale for your decision using a control chart for individuals.Analyze the cause and effect of process variances.Your diagram must include at least four of the “6 Ms” (that is, management, manpower, method, measurement, machine, materials).Recommend quality and customer service improvements for a selected process.Deliverable FormatRequirementsThe process improvement plan is to be a minimum of 7 pages, not including the title, reference, and appendix pages.Use a process improvement plan template of your choice.Related company standards:The process improvement plan is a professional document and should therefore follow the corresponding MBA Academic and Professional Document Guidelines (available in the MBA Program Resources), including single-spaced paragraphs.In addition, include the following in the appendix:Flowchart.Procedure.Detailed results of order delivery time analysis.Cause-and-effect diagram.Use American Society for Quality (ASQ) data analysis tools and 2–3 additional scholarly or academic sources where applicable.Use APA formatting for citations and references.EvaluationBy successfully completing this assignment, you will demonstrate your proficiency in the following course competencies through corresponding scoring guide criteria:
Competency 1: Analyze how operations management theories and models effect the development and delivery of products or services to the marketplace.Analyze the steps for a selected process.Competency 2: Use logistics and supply chain management tools to manage the distribution of products and services.Write a procedure documenting a selected process.Competency 3: Use data to evaluate the effect of operations management decisions on organizational goals.Analyze data for process changes for a selected process.Analyze the cause and effect of process variances.Competency 4: Evaluate the effectiveness of operations management strategies to achieve quality and customer service goals.Recommend quality and customer service improvements for a selected process.Competency 5: Communicate business needs, opportunities, and strategies with multiple stakeholders.Write coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.