WRTG 393 White Paper Self- Service Coin Machine / Advanced Technical Writing

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Executive Summary

With a dwindling economy and a world advancing in technology, the need for banking centers is starting to become less of a necessity. For example, customers have access to all their banking needs through online banking, mobile banking, and banking through an ATM. Having face-to-face customer interaction is almost unheard of in today’s society (Walker, 2017). According to Informa Business Systems Inc., financial institutions are always in search for low risk, highly reliable means of providing customers with a better overall banking experience, while in return assists in increasing teller efficiency and cross sells banking products. A program that fulfills all of these objectives while adding the convenience of this service is the self serve coin machine. (Informa Business Systems Inc., 2014)