Introduction
You have been given the task to organize the FIFA 2018 World Cup football tournament
(https://www.fifa.com/worldcup).
(For those not familiar with football, you may change the event to the recently concluded 2018
Gold Coast Commonwealth Games: https://gc2018.com/).
Your tasks
This assessment item requires you to work INDIVIDUALLY.
1. As the project manager in charge of delivering such as an important world sporting event:
i. Identify and elaborate the following terms with regards to the event.
a. Voice of the Customer (VOC)
b. Critical to Customer Requirements (CCR)
c. Critical to Quality parameters (CTQ)
ii. In what ways would you have implemented lean project management for this
event?
iii. Identify and elaborate processes from PMBOK, PRINCE2, Organisational Project
Management, Agile Practices and Lean Six Sigma (DMAIC Methodology) that
could support your lean project implementation.
2. Your submission should be made using Microsoft Office documents and
the ESSAY submitted as a separate 2,500 – 3,000 word Microsoft WORD document. Text
beyond the 3000 word limit WILL NOT BE MARKED. Text length less than 2500
words will be penalised by 5% of the total available marks.
3. Supporting diagrams / figures may be presented in other formats – Excel, PowerPoint
slides, PDF documents, as part of the appendix and will not count towards the essay’s word
limit. The reference list will also not be included in the word count.
4. Tables should be placed in the essay and shall be included in the word count.

5. Your submission should be a properly constructed to an academic standard. It should
contain an effective introduction, body and conclusion. The introduction should introduce the
essay and include your argument. The body should present the justification to support your
PPMP20009 Leading Lean Projects Term 2, 2018
Page 2 of 3
recommendations, provide your assumptions and finally, provide a conclusion that should
restate your recommendations on a high level.
6. The submission should contain a coherent, but necessarily restricted review of the
academic literature on the project management topics in question. The literature review
should be integrated into the essay, not a separate section. Do not include an executive
summary or an abstract.
7. This assessment item involves researching your assigned topic to enhance your
understanding of lean project management concepts and utilisation of academic literature.
Whilst you use the recommended textbooks and lecture materials, you may also refer to
relevant peer reviewed, academic journal articles. A reference list (comprising between 5 –
10 references) formatted in the prescribed APA style is compulsory.