You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
| Patient Satisfaction Indicator | Current Performance | Goal |
| Hospital cleanliness | 8.2 | > = 9.2 |
| Overall patient satisfaction with doctors | 7.6 | > = 9.2 |
| Average patient wait time | 13 minutes | < = 15 minutes |
| Overall patient satisfaction with hospital | 9.7 | > = 9.2 |
Complete the following prompts based on the chart provided above.
Patient Satisfaction Strength
- Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
| [Insert Response]
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Patient Satisfaction Weakness
- Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
| [Insert Response]
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Patient Satisfaction Opportunity
- Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
| [Insert Response]
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Explain the importance of effective consumer relations in the health care industry.
- Consider the role data (e.g., surveys) plays in effective consumer relations.
- Consider the role communication plays in effective consumer relations.
| [Insert Response]
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Cite any peer-reviewed, scholarly, or similar references used to support your assignment
| [Insert references used]
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