Question 1
a) Explain why there has been a shift from an emphasis on industrial relations to employee relation. (10marks)
b) Outline the contribution of employee relations to competitiveness of an organization. (10marks)
c) What are the uses/functions of a Collective Bargaining Agreements (CBA)? (10marks)

Question 2
a) Outline the major clauses in a typical Collective Bargaining Agreement (CBA). (8marks) b) Communication is very important in enhancing good employee relations. Discuss the various types of communication that would ensure that there is proper and effective communication in the entire organization at all levels and everywhere and indicate how these will create good employee relations. (12marks)

Question 3
Write detailed notes on four of the following:
a) The consequences of improvement or increase in educational levels and how they affect employee relations. (4marks)
b) Stress and employee relations (4marks)
c) The dispute settlement machinery (4marks)
d) The role of management (the people who manage) in employee relation in the organization. (4marks)
e) Difference between pluralists and unitarist approaches to industrial relation. (4marks)

Question 4
a) What are the advantages and disadvantages of having a written grievance policies and procedures as far as employee relations are concerned? (10marks)
b) What are the main reasons why it would be for the benefit to employee relations to have clear terms and conditions in the employment contract? (10marks)

Question 5
a) Discuss the reasons why it would be important for the employee relations manager to have good knowledge of labour laws. (10marks)
b) Outline the discipline procedure that would assist in creating good employee relations in an organization. (10marks)

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