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a. Explain the following terms: (4 Marks)
i. Management
ii. Leadership
b. Identify four qualities of a good manager. (4 Marks)
c. Explain four key elements in total quality management. (4 Marks)
d. Identify four sources of power in management. (4 Marks)
e. Explain four styles of management. (4 Marks)
f. Distinguish between a manager and a leader. (4 Marks)
g. Explain a health system. (3 Marks)
h. Explain three principles of a health system. (3 Marks)

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