1.(a) Identify the causes of clerical errors which arise as a result of:
(i) Management’s fault.(5 marks)
(ii) Employee’s fault.(5 marks)
(b) Suggest possible remedies to the clerical errors identified in (a) above.(10 marks)
2.(a) Summarize the purpose of filing documents.(10 marks)
(b) Explain the various ways of operating a filing system.(10 marks)
3.(a) Distinguish the term discipline from grievance.(4 marks)
(b) Give the reasons for developing disciplinary procedures in a workplace.(16 marks)
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