Write an essay on e-mail management.

You are CIO at a European-based airline which currently uses a mix of internal application development (with a team of 100 developers) and additional specialist external contract staff. You have been following the trend in offshore outsourcing and want to assess the business case for offshore outsourcing. Produce a business case clearly presenting the arguments for and against offshore outsourcing.

Create a plan for the same organization for improving the quality of the delivery of external market information – competitive intelligence.

Assess the opportunities and risks of outsourcing knowledge management activities.

Explain how the concept of ‘total cost of ownership’ can be used to control information service delivery.