What is game theory? Identify two applications of

game theory.

What is informatics?

You are an entry-level manager for the customer

service desk of a telecommunications firm that

provides telephone, Internet access, and cable TV

services. A knowledge management system would

be useful to capture, store, and retrieve much of the

explicit and tacit knowledge needed to provide

excellent service. An expert system would prove

valuable in helping customer service reps to handle

common, reoccurring problems. The organization

only has the time and resources to develop one of

these two systems. What factors must you consider

in making the choice of which system to develop?