As a nurse working on a postpartum unit, you enter the room of Ms. Jones, a 22-year-old primipara, and find her chatting on the phone while her newborn is crying loudly in the bassinette, which has been pushed into the bathroom. You pick up and comfort the newborn. While holding the baby, you ask the client if she was aware her newborn was crying. She replies, “That’s about all that monkey does since she was born!” You hand the newborn to her and she places the newborn on the bed away from her and continues her phone conversation.

a. What is your nursing assessment of this encounter?

b. What nursing interventions would be appropriate?

c. What specific discharge interventions may be needed?