Henry’s Hardware is a small family business in Sacramento, California. The owners, Henry and Kathleen, must use even’ square foot of store space as profitably as possible. They have never kept dewed inventory or sales records. As soon as a shipment of goods arrives, the items arc immediately placed on store shelves. Invoices from supplier’s arc only kept for tax purposes. When an item is sold, the item number and price are rung up at the cash register. The owners use their own Judgment in identifying items that need to be recorded. What is the business impact of this situation? Flow could information systems help Henry and Kathleen run their business? What data should these systems capture? What decisions could the systems improve?
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