The impact of knowledge management strategies on hospital performance in multicultural hospitals
Declaration
Abstract
Acknowledgements
Dedication
List of Figures
List of Tables
- Chapter 1: General introduction
- Introduction
- Statement of the problem
- Significance of the study
- Research questions
- Delimitations and limitations
- Definition of terms
- Organization of the study
- Chapter summary
- Chapter 2: Literature review-Knowledge
- Introduction
- Concept of knowledge
- Kinds of knowledge
- Knowledge impacts on organisational performance
- Knowledge spiral
- Knowledge management
- Evolution of knowledge management theories
- Relationships among knowledge management theories
- Chapter 3: Literature review-Knowledge management
- Introduction
- Knowledge management activities
- Knowledge cultivation
- Knowledge creation
- Knowledge acquisition
- Storing knowledge
- Sharing knowledge
- Utilising knowledge
- Knowledge management interface
- Chapter 4: Literature review-Knowledge management frameworks
- Recap on knowledge management
- Knowledge management frameworks
- Different knowledge management frameworks
- Differences
- Commonalities
- Capability gaps
- An integrated knowledge management model
- Chapter 5: Literature review- Knowledge management strategies
- Introduction
- Background on knowledge management strategies
- Knowledge management strategies integration
- Critical success factors of knowledge management strategies
- People and proper use of technology
- Organisational factors
- Organisational mission
- Organisational culture
- Organisational systems
- Organisational structure
- Power, control and trust
- Organisational learning
- Reward and Recognition Policy
- Training and development
- Communication/Open-door policy
- Retention rate
- Cultural environment
- Structural organisation and process
- Comparative of case studies of knowledge management strategies in organisations
- Gaps in the literature
- Knowledge management strategies in this study
- Personalisation
- Codification
- Technology
- Conclusion
- Chapter 6: Knowledge management Activities
- Chapter 7: Knowledge management hospitals
- Why knowledge management matters in hospitals
- Hospital performance measures
- Measurements of hospital performance
- Impact of knowledge management strategies on hospital performance outcomes
- Multicultural organisations
- Multicultural organization of specifications
- Understanding multicultural organisation
- Knowledge management in multicultural organizational hospitals
- Impact of the defined knowledge management strategies on organisational performance
in multicultural organizations
- Chapter 8: Organisational performance in multicultural organisations and hospitals
- Customer satisfaction and dissatisfaction
- Customer retention
- Product and service quality
- Capacity
- Operation efficiency generally and in hospitals
- Return on capital employed
- Cash flow
- Expenses as a ratio of revenue
- Health and safety
- Employee satisfaction
- Chapter 9:The health system in Saudi Arabia
- Knowledge management in Saudi Arabian hospitals
- Multicultural organisation in Saudi Arabian hospitals
- Current knowledge management practices in Saudi Arabian hospitals
- Knowledge management strategies and applications in Saudi Arabian hospitals
- Conclusion
- Chapter summary
- Chapter 10: Methodology
- Introduction
- Methods
- Data collection
- Sample
- Questionnaire/Survey tool
- Data analysis
- Chapter summary
- Chapter 10: Results
- Introduction
- Results
- Summary
- Chapter 11: Discussion
- Discussion
- Conclusion
- Chapter summary
- Reference
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