You have just been hired as General Manager at recently restored historical hotel located in The Rocks. The hotel has been providing very cheap, temporary accommodation since the early part of the last century. The hotel is located in the heart of Sydney but in a very dimly lit area where there has been a number of assaults and robberies. Last week, the rumour amongst the staff, was that one of the guests was badly assaulted and went to hospital. Also your guests have been allowed any number of visitors to their room without having to go through reception. Your mandate is to update the service and operations to suit tourists needs for 2013 and beyond.
In your first week on the job, you conduct a review of….