To prepare:

· Review the information in the Learning Resources, including this week’s media presentation, focusing on the development of performance metrics for a strategic plan.

· With your Strategic Plan in mind, think about how you would develop a balanced scorecard to measure performance, including the processes you would use to gather appropriate data.

· Consider how the use of a balanced scorecard reflects the importance of being able to evaluate progress, assess the impact of planned change on performance, and determine if the costs are justified in terms of the outcomes.