• Explain perspectives that stakeholders in health and social care have regarding quality

1. Define your understanding of quality
2. Define your understanding of stakeholders.
3. Briefly explain the categories of stakeholders (write name of few stakeholders in each category from the organisation in case study).
4. Explain the perspective of any 3 stakeholders giving example of their perceptions about service quality of the organisation in case study (Write each in separate paragraph).

1.2       Analyse the role of external agencies in setting standards

1. Briefly explain your understanding of external agencies in HSC?
2. Write the name of 3-4 external agencies related to case study.
3. Analyse the roles of any 3 external agencies with the importance of their standards setting; write example from the organisation in case study (write each in separate paragraph).

1.3       Assess the impact of poor service quality on health and social care stakeholders

1. Briefly explain your understanding of poor service quality
2. Write the name of minimum 3-4 stakeholders from organisation in case study.
3.  Assess the impacts of poor service quality on any 3 stakeholders with example of underlying issues causing poor quality service of the organisation in case study. (Write each in separate paragraph).

LO2

2.1       Explain the standards that exist in health and social care for measuring quality

1. Briefly explain your understanding of standards.
2. Explain the purposes of standards setting in HSC.
3. Write the name of 3-4 agencies that set standards in HSC. E.g. CQC standards, NICE standards, Code of Practice standards, NMC standards.
4. Explain at least 3 standards (one from each agency) with example from the organisation in case study (write each in separate paragraph). 

2.2       Evaluate different approaches to implementing quality systems.

1. Briefly explain your understanding of quality systems
2. Write the name of 3-4 approaches/models e.g. TQM, Benchmarking, Quality control, CQI.

Clearly evaluate each stage of any 2 approaches/models with advantages and disadvantages of each.

TQM is mandatory with PDCA cycle and explain any four principles.

1. Write your opinion about which approaches/model is the best for the organisation in case study and why?

2.3       Analyse potential barriers to delivery of quality health and social care services in case study organisation.

1. Briefly explain your understanding of barriers.
2. Analyse the impacts of at least 4 potential barriers from the organisation in case study to provide quality service (analyse each in separate paragraph).

LO3

3.1       Evaluate the effectiveness of systems, policies and procedures used in a health and social care setting in achieving quality in the service(s) offered.

1. Briefly explain your understanding of systems, policies and procedures.
2. Explain how effective systems, policies and procedures help in achieving quality in HSC?
3. Evaluate the effectiveness of at least any three systems from your case study. [Evaluate each in separate paragraph].

3.2       Analyse other factors that influence the achievement of quality in the health and social care service.

1. Identify 03 factors that influence the achievement of quality in case study.
2. Analyse how these factors influence in achieving quality service in the organisation related to case study (analyse each in separate paragraph).

Do not repeat any factors from LO2.3 

3.3       Suggest ways in which the health and social care service could improve its quality

1. Identify 3-4 problems issues from the organisation in case study. Suggest resolving the identified problems and improving the quality. You must justify your suggestions (write each in separate paragraph).

LO4

4.1       Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives.

1. Explain your understanding of evaluation and its importance to improve quality in HSC.
2. Identify any 3 methods for evaluating quality of health and social care in regards to internal (Use the organisation in case study) and external (CQC).

Evaluation of quality inspection is mandatory

1. Evaluate each method in separate paragraph.
2. Suggest the best methods to improve quality at organisation in case study and justify your reasons.

4.2 Discuss the impact that involving users of services in the Evaluation process has on service quality.

1. Explain the advantages and disadvantages of involving service users in the evaluation process in the organisation related to case study. Conclude your answer with suggestions to improvement of quality.