Its month #2 of the CRM implementation project and things are going pretty well. The toughest customer you have…Whit is slowly starting to engage with you and ask questions. Just last week he inquired about the cost and time impacts of expanding the project to include some more mobile app functionality. You spoke-gave him a rough estimate (3 months and 30,000 dollars) and said you’d sure it up later. He asked you to keep it quiet as he was not sure he wanted to add the scope.
As part of the regular update you also disclosed this information to your micro manager boss. You told him the confidential nature.
