Reflecting on Bias

The Impact of Employee Retention in a Call Center

This week’s Discussion area is a place for you to reflect on the work you have done to this point and to tie up any loose ends. Begin by framing your learning process in this course and sharing any new knowledge you have gained about yourself as a doctoral student and your approach to the doctoral study process.

Critically reflect on your problem statement:

Employee turnover among call center staff is an issue that has increased significantly in the last 3 years (Naeem, Muhammad & Aisha, 2013). Employee turnover costs organization from 16% to 22% of the total salary paid to an employee salary (Kamala, 2013). The general problem is that employee turnover affects the profitability and competitive advantage of the organization. Employee turnover contributes to increased costs and lost productivity. The specific business problem is employee turnover in Missouri has a negative impact on the organization.

and the topic you have chosen for your individual doctoral study

The Impact of Employee Retention in a Call Center

In what ways can you limit the negative impact of your own biases, assumptions, and attitudes on your study? How will you identify your biases?

Evaluate the ethical considerations on conducting and documenting research as a scholar-practitioner.