3. Questions/Task

Read the scenario and then answer the questions that follow.

Part 1

1. What duty of care obligations/responsibilities do case managers have when working with young people and families? List at least three and explain them. (50-100 words)

1. Describe the obligations case managers have under mandatory reporting requirements. Provide at least one example e.g. child abuse, domestic violence (50-100 words).

1. Identify and describe three responsibilities case managers have to clients under the Privacy Legislation Act? (50-100 words)

1. Identify three requirements case managers have in relation to client confidentiality? (50-100 words)

1. When are case managers legally allowed to disclose the personal information of clients? Provide at least two examples. (50-100 words)

1. Choose two (2) codes of practice relevant to case management provided to young people and families. Briefly describe the key requirements of each.

G: Describe three (3) strategies that can be used to update or refresh workers’ knowledge of legislative requirements.

Part 2

1. Make a list of ten (10) standards of practice that CareShore workers must adhere to when working with young people and families.

1. Describe three (3) examples of breaches of professional boundaries.

C: Outline the process to be used to manage complaints in the youth and families program? List the steps. (50-100 words)

D: Describe three (3) continuous improvement strategies that could be used in this program and explain how you would embed these strategies into the day-to-day activities of case managers.

E: Describe cultural competence? (50-100 words)

1. Identify three (3) different strategies that you can use to provide information to workers from different cultural backgrounds?

G 1) Identify five (5) resources or organisations (provide references) where you could access information about culturally specific needs of clients.

G 2) Identify and describe two (2) strategies you would use to consult with culturally specific workers (approximately 50 words).

1. Identify and describe three (3) strategies that could be used to promote collaborative and consultative case management practice (approximately 20 words each).

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4. Assessment Rubric

Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.

To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.

It is advisable to read the rubric before attempting the assessments to help you attain the correct submission standard.

5. Units of Competency

This assessment contributes to the overall competencies for the following units of competency:

CHCPRP003 Reflect on and improve own professional practice

CHCCSM006 Provide case management supervision

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