1.What problems might be encountered when a business attempts to incorporate non-financial measures into its management reports?
2.Westcott Supplies Ltd has an operating division that produces a single product. In addition to
the conventional RI and ROI measures, central management wishes to use other methods of
measuring performance and productivity to help assess the division.
3.Identify four possible measures (financial or non-financial) that top management may decide
to use.
