Assess the benefits of call centres for customer service. How can call centres improve the service to customers and how does information technology contribute to this?

 

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Prepare an informative radio script that discusses a current health or social issue. Your finished script should be around 400 words in length. Select a topic or issue that interests you, then plan and draft a radio script in which you provide objective information on this topic or issue. The purpose of your program is to help your listeners understand the impact of unhealthy lifestyle choices. You should refer to various support materials such as a book, documentary, factual newspaper article, photograph, and statistics which support the issue discussed and provide evidence for the recommendations. You should include interviews with at least one expert who is knowledgeable on the topic you choose, in addition to one person who has personally experienced or been impacted by the problem you discuss. As you are writing and editing your script, make sure you set out your argument in paragraphs with clear topic sentences, and that you provide reasons, examples and evidence to support your point of view. Refer to the step-by-step guide to creating your radio script in the learning resource. Use your own paper to complete this task. Remember to follow the drafting and editing process required for English units.

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