As the customer services manager for Premium Hotels Plc., you are responsible for developing the
training for all staff who have to deal with the hotel’s clients.
Determine what you might expect the major complaints of hotel clients to consist of and how you
would train the hotel staff to deal with each one

 

 

 

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Information technology evolves rapidly and businesses must stay abreast of that evolution in order to remain competitive in today’s market. Using the Argosy University online library resources and the Internet, research emerging IT trends. Use your research and what you have learned in this course over the past five modules to develop your responses to this discussion. Respond to the following: Which emerging IT trend is currently impacting your business or could impact your business in the future? Should your organization respond by being an early adopter or wait to see what transpires? What are the risks involved? What might be other considerations regarding this technology trend?

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Seafaring Ltd is running a promotion for all their customers. When a customer makes a purchase for electric goods the system awards the customer 10% of the purchase value as points. In reality, however, the customer is awarded 40% in points of the profit on that particular sale. Non-electric goods are not awarded any points. At the end of the promotion period customers who have accumulated over 1000 points will all be awarded random rewards. The management are concerned that this little trick they are using will be discovered when a customer called Mutua who is IT savvy comes calling. Write a program that will allow Mutua to enter all his sales for the month show him his points as 10% of purchase price but still award him points based on the 40% rule. i.e. what it displays and what it stores are different values.

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