Basics of conflict management.

a. Observe and record an instance of conflict management that you believe to be handled effectively by the teacher. Referring to the text, which of the guidelines for conflict management did you see the teacher using during the mediation? Which did you not see?

b. Interview a teacher who uses conflict management regularly in the classroom. Ask the teacher to discuss the guidelines. What are her thoughts about the importance of each in the mediation process? Compare the teacher’s comments with what the text says about the guidelines